Click and Collect Information

When you have completed your order you will receive 2 emails from us:

  1. To confirm your order

  2. To confirm when your order is ready to be collected (please note this can be up to 7 working days of receiving your order confirmation email)

When you collect your order we require a copy of your order confirmation or ready for collection email/text and proof of ID.

You have up to 21 days to collect your click & collect, if not collected we will refund non-personalised items.

Click & collect pick up available Monday to Saturday 9am until 5.30pm. Selhurst is not open on Sundays.

Collections can take longer during busy seasons such as kit launch, Black Friday and Christmas. 

Please bring proof of ID upon collection.

Alcohol Collection Orders - Important information

If you have ordered Alcohol via click and collect the person collecting must be over the age of 18, have proof of age and consent from the person who placed the order. Under no circumstances will we allow alcohol to be collected without the above, please note we also operate the Challenge 25 policy scheme.

Non-Match Day Collection:

For collections on a non-match day, please select the Crystal Palace Store as the location to collect the order from.

Selhurst Park Club Shop
Selhurst Park Stadium
Holmesdale Road
SE25 6PU

Match Day Collection:

For Collections on the day of a home match, please select the Match Day Merchandise C&C Point - Entrance 8 as the location to collect the order from.

The match day collection point will be open 3 hours before kick-off, and for 1 hour after the final whistle. The collection point will close at 10pm for matches that kick-off at 8pm. Please allow for some time before the match to make your collection to avoid the busier period before kickoff.

Merchandise C&C Point
Main Stand - Entrance 8
Selhurst Park Stadium
SE25 6PU