Terms And Conditions

Placing an order

Ordering Online:

Once you have browsed the products available online and added any required items to your cart, you can then alter and remove products from cart before starting the Checkout Process.

After you have checked that the contents of the cart are correct please click "Checkout" to start the checkout process. You will then be prompted to either create a new account if you are a new customer and haven't created an account on our site before, or signed in to your account with the email address you registered or your CPFC client reference with along with your chosen password. If you have forgotten your password you can use the Forgot "Password" link to retrieve your password.

Once you have signed in or created an account you will be directed to the Single Page Checkout where you will be guided through each requirement for completing your order. Once all of the addresses and options have been completed click "Confirm Order" and you will be taken to our payment partners where you can securely enter your payments details, after you have completed entering your payment details, and if successful, you will be directed back to a confirmation page and you should receive an email order confirmation for your records and your order should appear in your "My Account" section.

Please be advised that guest checkout with either Amazon Pay or PayPal does not link to your Season Ticket or Membership number, so loyalty points and discounts are unavailable on purchases made using these methods of checkout.

Please note CPFC paid membership discount is only available on non-sale items.

Paid Membership and discount ends on the 31st May of each season.


Ordering via Telephone:

If you have seen any products online that you wish to purchase but would rather complete the transaction over the telephone you can call us during our opening hours (non-match days) on 0208 768 6100 and we will take all of the required details over the phone to complete the transaction. Before you call our store please make sure you have all the details of the items you require (Descriptions, Size, Colour) and any information if the items require personalisation, also please make sure you have your payment details to hand. Please note we will only deliver to the billing address if your order is placed by telephone. Please also note that if this is your first order we will be required to create a new account for you on our system if you are not already registered, this may take a few minutes to complete.


Pre Order Items

On some items you may notice the usual "Add to Cart" button instead displays "Pre Order", this means the item you are viewing is currently on pre order. You can still add this item to your order and by doing so you will secure the item which will be despatched as soon as it becomes available.


Please see Delivery and Shipping - Pre Order Items for delivery details regarding items on pre order.


Stock Availability

Whilst we make every effort to ensure all items on the online store show the correct stock availability, occasionally some items will be temporarily out of stock, or items in high demand could sell out before the website stock level is updated.


If we do receive an order and item(s) are in fact no longer in stock a member of staff will contact you as soon as possible to see if an alternative item can be offered or to inform you there may be a short wait until the stock is replenished. If no suitable items are available or acceptable you will be refunded for the out of stock item(s) to your original payment card. 

Any products marked as 'Online Only' can only be refunded and not exchanged.