Terms And Conditions


Placing an order

Ordering Online:

Once you have browsed the products available online and added any required items to your cart, you can then alter and remove products from cart before starting the Checkout Process.


After you have checked that the contents of the cart are correct please click "Checkout" to start the checkout process. You will then be prompted to either create a new account if you are a new customer and haven't created an account on our site before, or signed in to your account with the email address you registered or your CPFC client reference with along with your chosen password. If you have forgotten your password you can use the Forgot "Password" link to retrieve your password.

Once you have signed in or created an account you will be directed to the Single Page Checkout where you will be guided through each requirement for completing your order. Once all of the addresses and options have been completed click "Confirm Order" and you will be taken to our payment partners where you can securely enter your payments details, after you have completed entering your payment details, and if successful, you will be directed back to a confirmation page and you should receive an email order confirmation for your records and your order should appear in your "My Account" section.

Please be advised that guest checkout with either Amazon Pay or PayPal does not link to your Season Ticket or Membership number, so loyalty points and discounts are unavailable on purchases made using these methods of checkout.

 

Memberships and Promotion Codes:

Please note CPFC paid membership discount is only available on non-sale items. This membership benefit cannot be used in conjunction with any other promotion/discount.

Paid Membership and discount ends on the 31st May of each season.

If you have a promotion code for the online shop, please note that this cannot be used with any other offer or promotion. If you wish to use your promotion code then you will need to remove any other promotions that are in your shopping basket in order for the code to work.

 

Ordering via Telephone:

If you have seen any products online that you wish to purchase but would rather complete the transaction over the telephone you can call us during our opening hours (non-match days) on 0208 768 6100 and we will take all of the required details over the phone to complete the transaction. Before you call our store please make sure you have all the details of the items you require (Descriptions, Size, Colour) and any information if the items require personalisation, also please make sure you have your payment details to hand. Please note we will only deliver to the billing address if your order is placed by telephone. Please also note that if this is your first order we will be required to create a new account for you on our system if you are not already registered, this may take a few minutes to complete.


Refunds, Returns, and Exchanges

You may return an item for a refund or an exchange of size within 30 days of receipt in a new and unused condition and in its original packaging. Please note proof of purchase is required for all refunds, returns, and exchanges.

Any items which have shirt printing or any other form of personalisation included in the product cannot be returned for a refund or exchanged unless the item is faulty or delivered damaged. If the item is deemed to be faulty you must contact us within 7 days of delivery to inform us of the fault and depending on the product, you will be instructed what to do next. A refund or exchange cannot be given if a player leaves the club or their squad number changes for any personalisation products you may have bought.

Refunds for socks, underwear or ear studs cannot be given unless they are returned in an unused and unopened packing.

We have the right to refuse to offer a refund if we feel that the product has been mistreated or used outside of its main purpose.

Any products marked as 'Online Only' can only be refunded and not exchanged.

Exchanging the size of your product will be subject to availability and T&Cs when we are processing your exchange. A member of the team will be in contact with you if your request cannot be fulfilled.


Pre Order Items

On some items, you may notice the usual "Add to Cart" button instead displays "Pre Order", this means the item you are viewing is currently on pre-order. You can still add this item to your order and by doing so you will secure the item which will be despatched as soon as it becomes available.

 

Please see Delivery and Shipping - Pre Order Items for delivery details regarding items on pre-order.

 


Stock Availability

Whilst we make every effort to ensure all items on the online store show the correct stock availability, occasionally some items will be temporarily out of stock, or items in high demand could sell out before the website stock level is updated.

 

If we do receive an order and item(s) are in fact no longer in stock a member of staff will contact you as soon as possible to see if an alternative item can be offered or to inform you there may be a short wait until the stock is replenished. If no suitable items are available or acceptable you will be refunded for the out of stock item(s) to your original payment card. 

Any products marked as 'Online Only' can only be refunded and not exchanged.


Third Party & Partnerships

The CPFC Personalised Store is managed under license by Custom Gateway, please see their terms and conditions for use.

The Terrace Store is managed under license by The Terrace Store, please refer to their terms and conditions for use.

Please note when purchasing from these stores you will require an additional login and account, and we are unable to award loyalty points or members discounts on this merchandise at this present time. We are also unable to offer the Click and Collect method of dispatch when purchases are made through the personalised store and The Terrace Store.

 


Promotion T&Cs