Returns Policy

Refunds, Returns and Exchanges

You may return an item for a refund or an exchange of size within 30 days of receipt in a new and unused condition and in its original packaging. Please note proof of purchase is required for all refunds, returns, and exchanges.

Any items which have shirt printing or any other form of personalisation included in the product cannot be returned for a refund or exchanged unless the item is faulty or delivered damaged. If the item is deemed to be faulty you must contact us within 7 days of delivery to inform us of the fault and depending on the product, you will be instructed what to do next. A refund or exchange cannot be given if a player leaves the club or their squad number changes for any personalisation products you may have bought.

Refunds for socks or ear studs cannot be given unless they are returned in unopened packaging. We do not accept refunds on boxer shorts.

We have the right to refuse to offer a refund if we feel that the product has been mistreated or used outside of its main purpose.

Exchanging the size of your product will be subject to availability and T&Cs when we are processing your exchange. A member of the team will be in contact with you if your request cannot be fulfilled.

Please note: We do not accept refunds on gift cards.

Returning an Item

All returns and exchanges must now be processed through our online returns portal. Please visit the CPFC Returns Portal and enter your order details to begin your return or exchange.

Through the returns portal, you will be able to select whether you would like a refund or an exchange, where applicable, and follow the instructions provided to complete your return.

Please ensure all items are securely packaged and returned in the condition required under our returns policy. We recommend using a signed-for delivery service, as CPFC cannot be held responsible for items that are lost in the post during their return.

If the items are returned in a different condition than described, we have the right to deny a refund. If the incorrect postage is paid and a charge is applied for us to receive the parcel, this amount will be deducted from the refund amount.

Please allow up to 10 working days for us to receive the returned items and inspect them. If we accept the returned items, a refund will be processed directly to the payment card the original order was placed with.

If you wish, you can return your item(s) in person at our store during opening hours. Where possible, we recommend avoiding matchdays, as the store may be particularly busy. Please note that although you can return your item(s) in-store, any refund must be processed back to the original payment method via our online system. Refunds cannot be issued in-store by any other means. If you choose to exchange your item and the value of the replacement is lower than the original purchase, any remaining balance will be refunded to your original payment method.

Terms & Conditions can be found here: https://officialcpfcshop.myshopify.com/policies/terms-of-service